FAQs

Orders

We understand that you may be eager to get the perfect collar for your dog quickly. That's why we've created a simple and accurate measurement guide to help you find the right size. Instead of relying on weight or a simple neck measurement, we recommend referring to our measurement and sizing guide, which you can find here.
We know it may seem like an extra step, but taking the time to follow our measurement guide ensures the best chance of a successful fit for your dog. We want your furry friend to be comfortable and stylish in their new collar, so please give our guide a quick look for the most accurate measurement. It'll be worth it!

Our leash options include 3-foot, 4-foot, 5-foot, and 6-foot lengths. For collar and leash combos, the standard leash length is 6 feet. If you prefer a different length, please visit the leashes section here to explore our additional leash options. Choose the perfect length that suits your walking style and needs.

Yes! At HereYouGoPup.com, we specialize in creating custom collars and leashes for your one-of-a-kind dog. We have a wide range of patterns and designs to choose from, with hundreds of options available. You can also select from three different finishes for our metal hardware: gold, rose gold, and silver. Plus, we offer free engraving of your dog's name and phone number on the buckle with every order, adding a personal touch and extra safety.

Yes, our collars are designed with adjustability in mind. We offer multiple size options to cater to different dog breeds and sizes, allowing for a customized fit. The available adjustability sizes are shown in our comprehensive size guide, which you can find here. This guide provides detailed information to help you choose the right collar size for your dog, ensuring a comfortable and secure fit. Please refer to the size guide to select the perfect size for your furry friend.

If you don't find a pattern you're looking for among our current selection, please don't hesitate to contact us. We are always open to creating new patterns and designs based on our customers' preferences. Your satisfaction is important to us, and we're here to help bring your vision to life. Reach out to us, and let's discuss your specific customization needs.

Shipping

We strive to provide convenient shipping options for our valued customers. Here's an overview of our shipping details:
• United States Shipping:
• We offer a flat rate of $5.49 for USPS First Class shipping within the United States. This is our standard shipping method.
• If you prefer expedited shipping, we also provide the option to upgrade to USPS Priority shipping for a flat rate of $9.49. This ensures faster delivery of your order.
• Please note that the estimated processing time for orders is 1-3 business days.
• Canada Shipping:
• For customers in Canada, we use USPS International First Class shipping. The shipping cost is a fixed rate of $14.99.
• Please be aware that international shipping times may vary and can take longer than domestic shipments.
We prioritize our US customers and strive to make the shipping process clean, organized, and easy to follow. For more detailed information regarding our shipping policy, please visit our Shipping page.

General

Cleaning our collars and leashes is simple. We recommend hand-washing them with mild soap and warm water. Allow them to air dry thoroughly before use.

At HereYouGoPup.com, we strive to ensure your complete satisfaction with every purchase. As each order is custom handmade specifically for your dog, we do not accept returns. However, if you encounter any issues or concerns with your order, please reach out to our customer support team. We are committed to making things right and will do our best to address any problems that may arise. Your satisfaction is our top priority, and we appreciate the opportunity to assist you.

Our collars and leashes are made of durable webbing, which is crafted using recycled water bottle plastic. We strive to be environmentally friendly and contribute to reducing waste.

All our dog collars and leashes are handmade with love in the U.S.A. We take pride in supporting local craftsmanship and ensuring the highest quality for our products.

Absolutely! We have a range of collar and leash sizes specifically designed for puppies. To ensure the perfect fit for your furry friend, please refer to our size guide. You can find the measuring and size guide here. It will provide detailed instructions on how to measure your puppy and choose the appropriate size collar and leash. We want your puppy to be comfortable and stylish in their new gear, so make sure to check out our size guide for accurate measurements.

Our collars are crafted with webbing made from recycled water bottle plastic, which makes them excellent for water-related activities. They are water-resistant and can withstand regular exposure to moisture without losing their quality or durability.
Additionally, the ink used for the patterns on our collars is permeated into the webbing, which provides excellent resistance to fading from UV rays. This means that even with prolonged sun exposure, the vibrant patterns on our collars will remain intact and vibrant for a long time.
So whether your dog loves splashing in the water or enjoys basking in the sun, our collars are designed to withstand both water and sun exposure while maintaining their exceptional quality.

Yes, we offer wholesale and bulk ordering options for retailers, pet businesses, or organizations. Please reach out to our wholesale team at info@HereYouGoPup.com for more information.